Access My SmartHub Account/Ways to Pay

SmartHub: Your all-in-one Midwest Electric account

SmartHub is Midwest Electric’s free online bill payment system, which also allows you to report a power outage, receive outage notifications, and monitor your energy usage. If you are new to paying your bill online, you will need to create a SmartHub account; it’s super easy, and if you run into any issues, our friendly staff will gladly assist you.

Our goal is to provide you with account access on demand for your mobile devices, tablets, and computers. Our software represents cutting-edge technology brought to you by your local electric co-op, created with our users in mind and with features to assist you in your busy life.

SmartHub Features:
• 24-hour access to account(s)
• Sends e-mail notifications when a new electric bill is generated
• Special alerts (sign up and choose – via text, email, or mobile feed) including power outages and peak alerts
• Pay bills electronically using Visa, MasterCard, or Discover card – or an electronic check transaction
• Displays payment posting in real time
• Provides current and historical billing information and payment history
• View daily, monthly, and annual energy use in graphs you can analyze (and our energy advisor can review, if you’d like custom advice on lowering your bill)
• Includes a free app for your smartphone or tablet. Download it by searching “SmartHub” in the app store and selecting “Midwest Electric Ohio” as the provider.
• Allows you to enroll in Paperless Billing
• Multiple accounts can pay with a single payment
• Report power outages through your mobile device and stay up to date on estimated restoration time. This feature works especially well for members with multiple accounts.
• Receive text or emails when your electric use exceeds your pre-set level
• Current access to your hourly electric meter data
• Track historic use by day of the week and hour of the day; Track which days are highest (and lowest) and which hours are highest (and lowest)
• Place “markers” on your charts to track home (energy) improvement upgrades and their impact on your electric use

 

There are two ways to sign up:
1. Through our website at  www.midwestrec.com, or
2. Download the SmartHub app from iTunes or The Android Marketplace. (Both are FREE with smartphones or tablet devices). Once it’s open, type in “Midwest Electric Ohio” as the provider. The login is the same for the web version of SmartHub and its mobile app.

For help or more information, call Member Services at 1-800-962-3830 any time between 7:30 a.m. and 4 p.m., Monday – Friday.

Click here for detailed steps on how to register for SmartHub, update payment options, and report outages (both on the website and mobile app).

Note: Our SmartHub site will not work properly with Internet Explorer 8 or lower.

 

Using SmartHub

Below are some tutorials to assist you in using SmartHub from your computer and mobile devices:

Using SmartHub from your computer

Sign Up For Smarthub PDF
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video


Using SmartHub from your Android mobile device

Install SmartHub PDF Video
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video
Change Your Password PDF


Using SmartHub from your iOS mobile device

Install SmartHub PDF Video
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video
Change Your Password PDF

 

SmartHub FAQs

How do I sign up for SmartHub? 

If you already use E-Bill, you can log in SmartHub using the same e-mail and password you have always used. As a new user, you can sign up here. To get started, you will be required to enter your account number, last name or business name, last 4-digits of your SSN or Fed ID, and your e-mail address. If you have any questions or need assistance, you are always welcome to contact our member service representatives at 1-800-962-3830.

What is the difference between the SmartHub mobile app and the web version of SmartHub?

The SmartHub mobile app can be downloaded and installed on any iOS and Android compatible tablet or mobile device.

The web version is accessible from any desktop or laptop device with Internet access, and allows you to register your accounts to receive notifications for account milestones approaching or a missed due date.

Both versions give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts and sign up for Automated Payment.

Is my phone or tablet supported?

The free SmartHub app is supported on the following platforms:

  • iOS 3.1 and above (iPhone and/or iPad)
  • Android 2.1 and above (Smartphones or tablets)

Is the app secure?

Yes! All critical information is encrypted and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I get the app for my phone?

Look for SmartHub in the Apple Store® or in the Android® Market. Search SmartHub (not case sensitive but must be all one word). If duplicates appear, the correct app is provided by our partner, National Information Solutions Cooperative.

When you open the app for the first time, you will need to select and confirm “Midwest Electric Ohio” as your utility provider. (Including “Ohio” is important, because other Midwest Electric companies exist.) You will then need to create an account by following the prompts on the screen.

Do I have to buy the app?

No, our app is free to download and install.

Do I have to change the way I pay my bill in order to use SmartHub?

No, you can take advantage of all the features of SmartHub and continue to pay your bill as you currently do.

I have five accounts. Can I see them all in the app and on the web?

Yes, the web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the Bill and Pay icon. The total due of all accounts show and below it you can select different information by account, such as partial payment option, billing history, and payment history.

Can I make a payment on multiple accounts?

SmartHub allows you to make payments and view information on one or more accounts.

How current is the account information I see in the app or on the web?

The information is shown in real-time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

How do I sign up for notifications?

Notifications can only be managed on the web via the Notifications Tab. You can select your preferred notifications method which includes text, mobile push notifications, or email. If you have multiple accounts, while you are setting the notification it will prompt you to  indicate which account the notification is for.

How do I find your office and payment locations?

This feature is available on the app by tapping the Map icon.

 

Other Payment Options

Automatic Payment Plan

Save time and money by having your Midwest Electric bill automatically deducted from your checking or savings account or credit card account.

To sign up, call us at 1-800-962-3830, or you can do it yourself in our e-bill site. After logging in, go to Billing & Payments, then Auto Pay Accounts, then click the link to Sign Up For Auto Pay.

Each month you’ll receive your electric bill showing you how many kilowatt hours you used and how much money will be transferred from your checking or savings account. The fund transfer will be itemized on the monthly bank statement that you receive from your financial institution.

Your bill will say Bank Draft, Do Not Pay.

Average Billing Plan

Tired of variations in the amount of your electric bill payments from season to season? Midwest Electric has a bill payment plan that can even out those bill payments. It’s called Average Billing.

To participate, you must be a residential customer with 12 months electric use history, and your account must be paid in full.

To sign up, enroll online by clicking here. Or, call 419-394-4110 or 1-800-962-3830 for an application form. Your monthly average bill will be calculated each month based on your current month usage plus the past current eleven months of electric usage. There is not a settle up month for the average billing program. You may change your billing to actual at any time, however any balance due is payable at the time you choose to go off average billing. If you have additional questions, please contact our office.

Regrettably, some Midwest Electric members may be removed from our Average Billing program. Under these situations, customers will be removed from Average Billing and placed on standard billing:

If the customer receives two disconnect notices in a 12-month period (notices printed on their monthly electric bill);
If the customer has two returned checks in a 12-month period (for insufficient funds).
If the account is removed from Average Billing and placed on standard billing, any balances accumulated to that point will become due at that time.

This is meant to protect the equity of all customer-owners of the cooperative, as some Average Billing members can accumulate large balances. Please contact us if you have any questions.

Check-By Phone

Use your checking account to pay your electric bill – either over the phone or through our website. You can call our customer service representative, and pay with your check over the phone. Or look for our e-bill link here on our website, and pay on-line using your checking account (or credit card).

Credit Card Payments

We accept credit card payments for all charges incurred on your electric bill. We accept Master Card, Visa and Discover. We will accept your payment by credit card over the phone or in person at our St. Marys office, or online by clicking here. Our customer service representatives can also set up your account so that your electric bill is charged automatically to your credit card each month. For more information, call us at 1-800-962-3830.

Pay By Mail

You may use the handy return envelope provided with your electric bill to send us your payment.

Please remember to read your meter and write your reading on the bill stub before mailing it.

Pay In Person

You also have the option of bringing your payment to the cooperative office at 06029 County Road 33A, St. Marys, Ohio. Our hours are Monday through Friday from 8 a.m. to 5 p.m.

Satellite Paystations

You can pay your Midwest Electric bill at any MoneyGram location throughout west central Ohio. You’ll find MoneyGram in Wal-Mart, CVS, Advance America and other locations. There is NO cost to you for this service. Use Receive Code 15105 and your Midwest Electric account number. Cash only.

Night Deposit Box

For after hours payments you may use the night deposit box located by the front door of the cooperative office. Please pay by check or money order in the night deposit. Envelopes are provided.

Payment Assistance

We encourage all of our customers to make an effort to pay their bill promptly to maintain a good credit standing. We realize, however, that unexpected personal or economic conditions may create a problem that prevents you from paying your bill on time. If this should happen, please contact our office as soon as possible. We will discuss payment options with you and guide you in seeking financial assistance, if needed.