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Your cooperative is currently experiencing normal energy demand. No special energy saving measures are necessary.
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  • Summer office hours start May 5, Monday - Thursday, 6:30 a.m. - 5:00 p.m. >>
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Outage Notifications

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  1. My Home
  2. Outage Notifications

Want updates about outages directly from our linemen?

Make sure we have your current mobile number on file, and you will automatically receive outage notifications by text — we’ll contact you when your power is out, give you an estimated restoration time, and let you know when power is restored, as well as what the cause was. Our linemen update this on the job, so you're getting information right from the source!

Outage Texting

Is your information up to date?

We need to have your most up-to-date contact and payment information on hand to make sure we can reach you for things like:

  • Planned outages and restoration updates
  • Peak Alerts

Call our office at 800-962-3830 or update your information through your SmartHub account.

Click here to text us if you have an OUTAGE!

Click here to text us for an outage STATUS!

Additional Resources & Help

Please give us a call at 1-800-962-3830 if you have questions or need assistance. Our friendly team of member service representatives will be happy to help. 
 

Want to learn more about all SmartHub has to offer? Visit https://midwestrec.com/access-my-account/.

Our full line of SmartHub tutorial videos can be found here on our YouTube page.

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06029 County Road 33A
Saint Marys, OH 45885
Hours: 6:30 a.m. to 5 p.m.
Monday - Thursday
Phone: 1-800-962-3830 | 419-394-4110
Fax: 419-394-8333

Proud to be a 5-Star Co-op

HR CONNECT

2023 ACSI Badge     2024 ACSI Badge

Midwest Electric Cooperative earns this award based on data modeled by the ACSI® in 2023 and 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with Midwest in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Midwest Electric, Inc. A Touchstone Energy® Cooperative

  • My Home
    • SmartHub
    • Ways to Pay
    • Bill Payment Assistance
    • Rates & Billing
    • Meter Installations
    • Outage Notifications
  • My Business
    • SmartHub
    • Rates & Billing
    • Economic Development
    • Peak Load Management
    • Rebates
  • My Co-op
    • Who We Are
    • New Electric Service
    • Electric Service Areas
    • Electric Rates & Fees
    • Retail Energy Choice Explained
    • Patronage Cash Back
      • Joint Memberships for Married Couples
    • Annual Meeting & Co-op Board
    • PAC Political Action Event
    • Political Action
    • National Family Month Giveaways
    • Careers
    • Monthly Publications
  • My Community
    • Community Connection Fund
    • Scholarships
    • Need a Speaker?
    • Kids Corner
    • Schools and Teachers
  • My Energy
    • Rebates
    • Energy Calculators
    • Home Energy Advisor
    • Energy Audits & Tips
    • Renewable Energy
    • Peak Alerts and Load Management
    • Load Management Switches
    • Cool Returns
    • Builders and Contractors
    • Power Surge Protection
  • Safety
    • Call Before You Dig
    • Safety Tips
    • Safety Demos
    • Electric Meters
    • Generators & Switches
    • If Your Power Goes Out
    • Life Support Equipment
    • Trees and Power Lines
    • Weather Ready: Winter Storms
  • FAQs
    • Member FAQs
    • Submit a Question
    • Request Information
    • Giveaway Official Rules
  • Contact Us