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Tornado Damage impacts SmartHub

Tornado Damage impacts SmartHub

Thursday | May 30, 2019
All News

Monday evening's violet tornado damaged our Celina tower, which communicates with half of our meters. Communication for these meters is currently down, as the tower needs repaired.

This impacts many of our SmartHub users, meaning you won't be able to access your hourly energy usage. This also impacts outage communication and notifications, so if you experience an outage for the time being, please report it by calling us directly at 1-800-962-3830.

We are working to make necessary repairs and replacements to get communication back up and running ASAP. We will keep you posted about our progress. Please don't hesitate to call our office at 1-800-962-3830 with any questions.

Thanks for everyone's patience and teamwork over these past few days!

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Outage? 1-800-962-3830
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06029 County Road 33A
Saint Marys, OH 45885
Hours: 7:30 a.m. to 4 p.m.
Phone: 1-800-962-3830 | 419-394-4110
Fax: 419-394-8333

Proud to be a 5-Star Co-op

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©2023 Midwest Electric, Inc. A Touchstone Energy® Cooperative

  • My Home
    • SmartHub
    • Ways to Pay
      • Payment Assistance
    • Rates & Billing
    • Meter Installations
  • My Business
    • SmartHub
    • Rates & Billing
    • Economic Development
    • Peak Load Management
    • Rebates
  • My Co-op
    • Who We Are
    • New Electric Service
    • Electric Service Areas
    • Electric Rates & Fees
    • Retail Energy Choice Explained
    • Patronage Cash Back
      • Joint Memberships for Married Couples
    • Annual Meeting & Co-op Board
    • Member Appreciation Day & ACRE Political Action Breakfast
    • Political Action
    • Monthly Publications
    • National Family Month Giveaways
    • Careers
  • My Community
    • Community Connection Fund
    • Scholarships
    • Need a Speaker?
    • Kids Corner
    • Schools and Teachers
  • My Energy
    • Renewable Energy
    • Energy Calculators
    • Energy Audits & Tips
    • Rebates & Incentives
    • Cool Returns
    • Peak Alerts and Load Management
    • Load Management Switches
    • Understanding Demand
    • Builders and Contractors
  • Safety
    • Call Before You Dig
    • Safety Tips
    • Safety Demos
    • Electric Meters
    • Generators & Switches
    • If Your Power Goes Out
    • Life Support Equipment
    • Trees and Power Lines
    • Weather Ready: Winter Storms
  • FAQs
    • Member FAQs
    • Submit a Question
    • Request Information
    • Giveaway Official Rules
  • Contact Us