SmartHub is a robust web and mobile account management app that allows members to do business with Midwest Electric like never before:
- Manage your account
- View and pay your bill
- Monitor your energy use 24/7/365
- Report service issues & outages
- Get outage updates
Receive important notices... All in the palm of your hand or online! Read more here.
You can create an online account here, or download the free SmartHub mobile app for your smart device from your app store.
Manage your account
Your electric account information is all in one convenient place you can access anywhere at any time. Need to update a credit card or your email address? Just log in. Your complete account information is available for quick reference and review whenever you need it.
View & pay your bill
When payment is due each month, no need to watch the mailbox and find a stamp to send in your payment. With SmartHub, you’ll get an alert that your bill is due.
You can view the charges and set up a one-time credit card or bank payment or monthly automatic payments so you never have to worry about remembering a due date again. This can be set up for multiple accounts, saving you time and saving the planet paper and postal costs. *You will still receive paper bill statements each month in the mail unless you opt out.*
Monitor your energy use 24/7/365
Curious how much energy you’re using? Want to see how your usage changes when the kids are gone for a weekend or after you got rid of that old freezer in the basement? SmartHub tracks your electric use so you can monitor how many killowatt-hours you are using and make changes in your home to reduce your electric bill (if you want!). You can even set up energy use alerts so you get a text or email when your usage exceeds a certain threshold you set. The energy-saving opportunities are endless!
Report service issues & outages
With SmartHub, contacting us has never been easier. If you are experiencing low voltage at your home or the lights go off, you can report that through SmartHub and provide other important details like any sounds you are hearing, which helps us identify the cause. Reporting outages via SmartHub also reduces the wait times on phones when large volumes of members call in at the same time. With SmartHub, our intuitive system can better batch outages and analyze key data to get lights back on faster.
Get outage updates
When the lights are out, we know being left in the dark is the last thing anyone wants. So members can enroll in outage notifications via text, feed, or email to receive alerts that 1) your power is out, 2) the cause and estimated restoral time, and 3) any updates along the way that our linemen discover. It’s an easy way to stay in the know without having to call in.
Receive important notices
Your co-op has the capability to send out notices to members. When your bill is due, if you miss a payment, or if you have an outage, you’ll be notified... so you never miss
a thing! We can also send out notices for capital credits, tree trimming, and annual meeting alerts. Help us stay in contact with you by signing up for all the alerts available. *We cannot send you notifications unless you opt-in.*
Video tutorials and SmartHub resources
For video tutorials on how to set up notifications and manage your SmartHub account, visit our YouTube channel at YouTube.com/MidwestElectric and find the “SmartHub
Tutorials” playlist under the “Playlists” section. For outage notification set-up, visit www.midwestrec.com/outagenotifications. You can also click the “Sign up for notifications” button in the green bottom banner of our website.
Have questions about how to maximize SmartHub’s capabilities or need help setting your account up? Call us at 800-962-3830 any time Monday through Friday, 7:30
a.m. until 4 p.m.